Management competencies and skills form the basis of leadership development efforts; they are behavioral descriptions of what effective, competent leaders do and can be observed and assessed by both the individual (self) and others (multi-rater assessment).
| Change Fundamentals— 1 Day - discover the fundamentals of organizational systems, how to identify the business drivers, anticipate the impact and path of change, learn the difference between personal and organizational responses to change, and create strategies to address barriers that inhibit successful change. | |
| Managing Change — 1 Day - discover which of three types of organizational change suits your goals, identify key stakeholders, create and communicate a compelling case for change, design a change strategy, identify change progress markers, identify metrics to plot short- and long-term outcomes. | |
| Designing the Change Process — 1 Day - Match change tools and strategies to the type of change being implemented, plan and design the change effort with appropriate metrics to evaluate change outcomes, engage stakeholders, build the change team with roles and responsibilities, and identify work culture elements that can promote, and inhibit, the change effort. |
Coaching/Mentoring — 1 Day - learn how successful managers use coaching and mentoring to develop staff, manage poor performance, and build effective teams, learn key elements of coaching and mentoring, identify situations when each role is appropriate, develop techniques to assess and improve performance, and develop various approaches to handling difficult situations and people.
Communications— 1 Day - explore personality type and its effect on communication, assess personality approaches to communication based on Carl Jung's work on personality differences in obtaining information and making decisions [MBTI], learn how style differences enhance or undermine workplace communication, develop effective listening strategies, identify verbal and non-verbal cues, and understand the role of empathy and emotional intelligence during communications.
Conflict Management — 1 Day - explore the topic of conflict, assesses an individual's approach to conflict using the Thomas-Kilmann Inventory [TKI], learn five strategies to manage conflict constructively, and gain experience in converting potentially damaging situations into constructive solutions.
Consulting Skills — 2 Days - learn the elements of a systematic client-centered consulting process, use emotional smarts to navigate client relations while clarifying problems, identify needs, propose alternatives, negotiate wants and find solutions based on a win-win framework that promotes understanding and acceptance.
Creativity and Innovation — 1 Day - learn the eight fundamental steps in the creative problem solving process, identify appropriate techniques for each step, assess your organization's culture for innovation, and learn to leverage style differences in problem solving and change to create robust, enduring solutions to complex problems using the Kirton Adaption Innovation Inventory [KAI].
Delegating— 1 Day - learn how to delegate effectively to reduce stress, empower staff, and foster professional development, manage expectations, communicate roles and responsibilities, influence staff to assume greater responsibility and manage performance with constructive feedback.
Emotional Intelligence — - 1 Day - discover why emotional intelligence is now considered the best predictor of leadership success, develop skills to assess one's own and other's emotional state, get feedback on 15 key emotional competencies from the world's first scientific assessment, the Bar-On Emotional Quotient Inventory [BarOn EQ-i], learn the four steps to applying emotional intelligence, and develop action strategies to develop emotional competencies.
Group Problem Solving— 1 Day - learn essential facilitation skills needed to organize and facilitate groups using a structured problem solving process, generate and evaluate alternatives, and identify solutions using a range of group decision-making strategies, and manage behaviors that derail and undermine effective group decision-making.
Intergenerational Teams — 1 Day - learn why demographics is a powerful business driver, discover how the generational mix in values and attitudes can be leveraged, identify where and how the generations experience conflict, and develop management strategies to minimize differences and foster collaboration.
Meeting Management — 1 Day - learn core facilitation skills needed to run effective meetings, learn how to set agendas, assign roles, manage expectations and facilitate meetings to share information, foster discussion, or facilitate a group decision, learn facilitation techniques to engage participants, stay on track, manage robust discussions and address conflict and differences of opinions to achieve meeting outcomes.
Myers-Briggs Type Indicator [MBTI]— 1 Day - use the number one personality assessment to discover individual preferences for gathering information and making decisions, learn about style differences in groups, and practice a simple, effective communication strategy to leverage style differences for improved communication and decision-making.
Performance Management — 1 Day - learn the elements of effective performance management, clarify performance expectations, set realistic performance standards, reorient performance behaviors from under-performing to high performing using positive dialogue techniques, and learn how to engage others in the development and action planning process.
Situational Leadership — 1 Day - learn how to use Ken Blanchard and Paul Hersey's Situational Leadership model that enables managers to assess a situation and employ a range of management responses that vary according to the level of support and direction a follower needs, develop a manager's versatility to different situations while simultaneously developing staff to higher performance levels, reduce dependency and address low motivation. The course utilizes a Situational Leadership assessment and offers development strategies to broaden a manager's repertoire in handling diverse workplace situations.
Strategic Thinking — 1 Day - learn how to think strategically, frame visions of the future using the right set of questions, distinguish between strategic and tactical levels of thinking and action, use organizational vision and mission to streamline short- and long-range planning activities, discover how to engage managers and front-line staff in aligning day-to-day operations to meet strategic goals, learn how to construct and use metrics to guide yearly efforts.
Teambuilding— - 2 Days - learn the four elements of successful team building, understand the critical role of organizational history and context, learn to identify the right people for the team, build teaming competencies, map the team development process through four stages of team growth, foster strong change management skills among team members, create shared goals to measure team functioning and high performance.
